Terms and Conditions

Payment is due upon receipt of the invoice unless otherwise agreed in writing.

Any balance not paid within fourteen (14) days of the invoice date will incur a finance charge of 1.5% per month (18% annually) or a minimum late charge of $150, whichever is greater; provided, however, that such charges shall not exceed the maximum amount permitted by applicable law. If applicable law limits the amount of late charges or finance charges, such charges shall automatically be reduced to the maximum amount permitted.

In the event of non-payment, returned payment, declined transaction, or chargeback, the Client remains responsible for the full amount owed, including any applicable finance charges, administrative costs, and processing fees, including chargeback investigation fees imposed by payment processors.

Credit card payments are subject to a 2.4% convenience fee, which will be added to the total invoice amount.

SENGIX reserves the right to suspend ongoing work, withhold reports, delay completion, or decline future service in the event of any outstanding balances.

Unpaid balances may be referred to a third-party collection agency or assigned to a collections firm. The Client expressly authorizes SENGIX to disclose necessary account information, including contact details, service records, invoices, and payment history, for the purpose of debt collection.

The Client agrees to be responsible for reasonable collection costs, including attorney’s fees, court costs, administrative expenses, and collection-related charges to the extent permitted by law.

SENGIX reserves all legal remedies available in the event of non-payment, including rights under applicable lien laws, and may file a mechanic’s lien or similar claim against the property for unpaid labor, services, materials, or equipment, where permitted by law.

Payment instructions, including ACH or wire transfer details, may be provided only through SENGIX’s official communication channels, including invoices issued through authorized billing platforms used by SENGIX (such as Workiz or Stripe), direct email communications sent from an official @sengix.com email address, or written documentation provided directly by SENGIX.

Clients may verify payment instructions by contacting SENGIX using the official phone number listed on the SENGIX website. However, SENGIX will not provide new or revised payment instructions solely by telephone.

SENGIX is not responsible for payments made to unauthorized, altered, intercepted, or fraudulent payment instructions.

If the Client has any outstanding balance from prior services, SENGIX reserves the right to suspend, delay, or refuse new or ongoing services until all past-due amounts are paid in full.

SENGIX may require full or partial prepayment for new services where prior balances remain unpaid or where payment history presents elevated financial risk.