Terms and Conditions

EFFECTIVE DATE February 10, 2024 

Click to view the previous version.

Welcome to our official website, https://sengix.com (“the Site”). This Site is a copyrighted entity managed and owned by SENGIX LLC.

The terms “SENGIX,” “SENGIX HVAC & APPLIANCE REPAIR,” “we,” “us,” and “our” refer to SENGIX LLC. The term “Site”, “sengix.com” refers to any online or mobile website owned or operated by SENGIX or its affiliates, on which these Terms and Conditions are posted.

The term “Content” refers to all the software and code comprising or used to operate this Site, and all the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Site, including User-Generated Content and Feedback. The term “including” means “including, but not limited to.”

By accessing and using this website, mobile site, and any associated applications or platforms (hereafter referred to as the “Site”), which are owned or operated by SENGIX Company and its affiliates and franchisees, you agree to be bound by these Terms and Conditions of Use. This includes adherence to all applicable laws and regulations and the responsibility to comply with any local laws that may apply to you. If you do not accept these terms, you are not permitted to use or access the Site. It’s important to note that the materials and content on this Site are protected by the applicable copyright and trademark laws. We hold the authority to modify or discontinue our Site, along with any services or materials offered through it, at our discretion and without prior notice. We shall not be held responsible if our Site, wholly or partially, becomes inaccessible for any duration or reason. We do not oversee all third-party sites linked from our Site and cannot vouch for their content. The presence of links on our Site does not equate to our endorsement of these external sites. Accessing and using any linked third-party websites is solely at your discretion and risk. We reserve the right to update these Terms and Conditions of Use at any moment, without prior notification. Your continued access or use of the Site signifies your acceptance of the most recent version of these Terms and Conditions. All legal claims associated with the Site will be subject to the laws of the state where our headquarters are located, irrespective of conflict of law principles.

By using our Site, you agree to refrain from engaging in or allowing any use of its messaging features or services that enable text, audio, video, or image uploads and postings, to distribute, share, or publish any of the following:

  • Unsolicited content to individuals or entities without their consent or legal justification.
  • Content that infringes on the intellectual property, privacy, publicity, or confidentiality rights of any third party, or violates the obligations or rights of any wireless service provider or its users.
  • Attempts to dismantle or reverse engineer any software related to our Site or its services.
  • Illegal, harassing, coercive, libelous, defamatory, abusive, threatening, obscene, or otherwise objectionable content, harmful to minors, excessively voluminous, or potentially damaging to our or our service providers’ reputation.
  • Content associated with illegal drugs, pharmaceuticals, malware including viruses, Trojan horses, worms, time bombs, cancelbots, or any programming intended to harm or covertly intercept any system, data, or personal information, or any signals that could damage the technical infrastructure of our or third parties’ equipment and facilities.
  • False, misleading, or deceptive information or content.

You acknowledge that failure to adhere to these guidelines could lead to the restriction or termination of your access to our Site and its services.

Rights and Ownership of Site Content

This Site and all encompassing content are shielded by intellectual property laws, including, but not restricted to, U.S. laws, international treaties, and laws of other jurisdictions. The intellectual property and content rights belong to SENGIX Company and its affiliates, or are used under the authorization of the copyright and trademark holders.

The display of content on this Site does not relinquish any rights to such content. Users are prohibited from claiming any ownership of content accessed via this Site. Unless specifically allowed, no part of this Site’s content may be utilized, duplicated, disseminated, republished, downloaded, altered, exhibited, or transmitted in any manner, including electronic, mechanical, or photocopying methods, without explicit written consent from SENGIX Company.

Privacy Commitment

At SENGIX, we are dedicated to upholding the accuracy, confidentiality, security, and privacy of your personal data. We regard personal information as data about an identifiable individual that deserves protection under the law.

To help you understand the ways in which your personal information is gathered, utilized, and shared when you visit and use our Site, here’s a breakdown:

  • Transactions and Inquiries: When engaging in transactions or making inquiries on our Site, you might be requested to provide personal details like your name, address, or email.
  • Cookie Use: Our Site employs cookies—small text files with a unique identifier that recognizes your browser (not you personally) each time you visit. Cookies help us track Site visits and the popularity of specific pages, aiding us in identifying useful content and areas for improvement. Although you can adjust your browser’s cookie settings, disabling them may affect the functionality of certain Site features.
  • Site Experience Analysis: For quality assurance, SENGIX may record, replay, and examine your Site interactions to identify errors or issues, gauge the impact of transaction failures on business operations, and enhance Site functionality.

For more detailed information on how we collect, use, and disclose your personal information in connection with your Site use, please refer to our Privacy Policy. The policy is accessible via a link provided on our Site, where you can also find answers to common privacy-related questions.

Please be aware that we do not assure or guarantee that files obtained from the internet or our Site will be devoid of viruses or other harmful elements. It is your responsibility to implement adequate protective measures and checkpoints to meet your specific needs for anti-virus security and data integrity, as well as to maintain alternative means for the restoration of any lost data. WE SHALL NOT BE HELD LIABLE for any harm or damage resulting from distributed denial-of-service attacks, viruses, or other harmful technological material that might infect your computer systems, software, data, or other proprietary content through your engagement with our Site, or through the downloading of any content posted on it, or any linked sites. The content provided on the Site is offered on an “AS IS” and “AS AVAILABLE” basis without any representations or warranties, either express or implied. We expressly disclaim all other warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights or other breaches of rights. Additionally, we do not warrant or represent the accuracy, expected outcomes, or reliability of the use of materials on our Site or otherwise related to such materials or any sites linked to this Site.

Under no circumstances shall we, our affiliates, or our or their licensors, franchisees, service providers, employees, agents, officers, or directors be held responsible for any kind of damages, regardless of the legal theory, resulting from your use or inability to use our Site, any external sites linked to or from ours, any content on our Site or such external sites, or any services or items obtained through our Site or such external sites. This includes, but is not limited to, direct, indirect, incidental, special, consequential, or punitive damages, such as personal injury, pain and suffering, emotional distress, loss of revenue, profits, business, anticipated savings, use, goodwill, or data, whether arising from tort (including negligence), contract breach, or any other cause, even if such damages were foreseeable. This limitation of liability does not override any non-waivable rights provided by applicable law

By using our Site, you commit to defending, indemnifying, and holding us, along with our affiliates, licensors, franchisees, and service providers, and each of our respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns, harmless from any and all claims, liabilities, costs, losses, damages, judgments, awards, expenses, or fees (including reasonable legal fees) that arise from or are connected to your breach of these Terms and Conditions of Use or your activities on our Site. This includes any actions related to your unauthorized use of the Site’s content, services, and products, or any information acquired through our Site, beyond the scope of what is explicitly allowed in these Terms and Conditions of Use.

By agreeing to service provision, clients are bound by the following additional terms and conditions:

Service call fees and deposits are non-refundable. Diagnostics or repairs may necessitate moving appliances, and the client agrees that SENGIX is not liable for any damage to floors, walls, or other property.

SENGIX guarantees only the parts repaired or replaced by them for the duration specified on the invoice. Diagnostic fees for service calls start at $99 plus taxes per appliance.

An additional technician incurs a fee of $99 plus tax.

To cancel All you need to do is Call Us to cancel the appointment at least 3 business hours before the scheduled time.

For instance, if your appointment is between 2PM and 4PM, you should inform us by 11AM on that day. If you call us outside of our regular business hours, please do not leave a voicemail.

You can only cancel or reschedule a scheduled appointment by directly speaking with a live SENGIX HVAC & APPLIANCE REPAIR agent.

Failure to do so will result in a charge of $99 plus tax.

Ordered parts for repairs are non-refundable and cannot be canceled. With managerial approval, a 35% restocking fee may apply in certain cases.

We do not cover water damage or food spoilage. Warranties are non-transferable.

Payments are due upon invoice receipt. Invoices 14 days past due or with canceled payments will incur a $150 late fee.

Outstanding invoices may be forwarded to a third-party collection agency.

All fees are subject to applicable taxes.

Zelle transfers should only be made to [email protected].

Venmo, PayPall, Credit card payments are subject to a convenience fee added to the total bill.

Recognizing the importance of data privacy and security in today’s digital landscape, we employ robust measures to safeguard user data and ensure secure transactions on our Site. This includes the use of advanced encryption technologies, secure socket layer (SSL) protocols, and compliance with industry-standard data protection regulations. We regularly update our security practices to counter emerging cybersecurity threats and vulnerabilities. Our dedicated team monitors our systems for unauthorized access and potential security breaches to protect sensitive user information. Users are also encouraged to adopt strong passwords and practice safe browsing habits to enhance their personal data security. For more information on our data protection practices, users can refer to our Privacy Policy.

The entire agreement between you and SENGIX regarding your use of this Site is set forth in these Terms and Conditions, our Privacy Policy and any other referenced documents. An incidental failure to enforce any particular term or condition shall not be construed as a waiver of any provision or right. If any part of these Terms is found by a court of competent jurisdiction to be unenforceable or invalid, the validity and enforceability of the remaining terms will remain in effect. It has been mutually agreed that these Terms and Conditions and all related documents shall be written in English.

For U.S. Customers, please contact us by writing to SENGIX Customer Service, 446 W 58TH ST #4R, NEW YORK, NY 10019 or by calling us at 1-888-736-4491 or email us at: [email protected] Be sure to include ‘Terms and Conditions’ in the subject line of the email.